Thank you for visiting and shopping at luba.com.au. Our goal is to offer you the best shipping options. Below is the shipping terms and conditions.
All orders are processed within 1-2 business days.
Please note that the delivery time may vary depending on your location from our warehouse.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Delivery Time and Shipping Fees
| Shipping Zones | Category | Order Processing Time | Estimated Delivery Time | Shipping Methods | Shipping Fee |
| Pick Up | 1-2 business days | 1-2 business days | Pick Up | — | |
| Brisbane, Gold Coast, Sunshine Coast Postcodes: 4000–4179 4207–4228 4550–4575 |
Robot Lawn Mower | 1-2 business days | 2-9 business days | Courier Service (e.g. Australia Post, Aramex, etc.) | Free Shipping |
| Brisbane, Gold Coast, Sunshine Coast Postcodes: 4000–4179 4207–4228 4550–4575 |
Other Accessories | 1-2 business days | 2-9 business days | Courier Service (e.g. Australia Post, Aramex, etc.) | A$17.99 |
| Other Australia Zones (excluding NT, TAS, WA) | Robot Lawn Mower or Other Accessories | 1-2 business days | 2-9 business days | Courier Service (e.g. Australia Post, Aramex, etc.) | A$20.00 |
Please note: We currently do not offer logistics shipping to the Northern Territory (NT), Tasmania (TAS), and Western Australia (WA). Orders are shipped to the contiguous Australia. Delivery is not possible to offshore area.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 5 business days.
If your tracking information has not been updated within 10 business days, please contact [email protected].
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact Support within 5 business days at [email protected].
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Return and Refund Policy
Please refer to our Return and Refund Policy for returning your order.
Shipping Support
For order and shipping-related inquiries, please contact us at [email protected].
For return requests and instructions to return any products, please contact Support at [email protected].